Trust and Safety


At Biklo, we prioritize the safety and trust of our users above all else. We’re a reliable platform with a longstanding presence in the market, where we carefully verify phone numbers and email addresses of those posting ads. In addition, we’ve implemented a rating system for sellers, enabling buyers to leave feedback and help the entire community conduct transactions securely.



Protect Yourself from Phishing and Fraud Attempts


Phishing is a form of scam in which fraudsters try to trick you into sharing personal and financial information. These attacks, which involve anti-phishing techniques and various forms of fraud, are often carried out via WhatsApp, SMS, or email messages containing links to fake websites. If you click on these links and enter your data, it can be used to steal your money.



Warning Signs of Scams and Phishing Attempts


Be mindful of the following indicators that may suggest a fraud or phishing attempt:



  • Suspicious payment links: If you receive links via WhatsApp, SMS, Social Media, or Email, asking you to enter your card details.

  • Standardized messages: If the person interested in your product uses template-like texts with serious spelling or grammatical errors, or unusual phrasing.

  • Explicit requests for bank details: If you are asked for your full card information (number, expiration date, CVV) to make a transfer—this is 100% a scam attempt.

  • Calls from hidden numbers: If you receive calls from hidden or international phone numbers.

  • Refusal to meet in person: Even if you’re in the same city, the other party refuses to meet face to face.

  • Payments via anonymous methods: If they request payment through services like Western Union or MoneyGram.

  • Shipping items before payment: If you’re asked to ship items before receiving funds or if you’re presented with fake proof of payment.

  • Offers that are too good to be true: If you’re offered an extremely advantageous deal that seems unrealistic.



How a Phishing Attack Works


1. Initial Contact


Method: Fraudsters will contact you through messages outside the official platform (for instance, via WhatsApp or SMS) using your phone number, which may appear in your ads.
Warning signs: Messages may contain spelling or grammatical errors, standardized expressions, or seem automatically translated. They often insist on a particular delivery or payment method, trying to appear trustworthy by sending images or false information.
Recommendation: Always be cautious and check the help section for additional information.


2. Payment Link


Method: You’ll receive a link that redirects you to a site resembling a trusted platform. You will then be asked to provide your banking details.
Warning signs: Never provide your card number, expiration date, or CVV code. To receive money, you should only use your IBAN.
Recommendation: Do not enter personal details on unfamiliar or suspicious websites.


3. Pressure to Provide Information


Method: Fraudsters will pressure you to quickly submit your personal and banking information, hoping to wrap up the transaction rapidly.
Warning signs: Excessive pressure and urgency in communication are strong indicators of a potential scam.
Recommendation: Immediately end the conversation and report the incident, keeping any evidence (screenshots, contact details, suspicious links).



Anti-Phishing Tips and Protective Measures



  • Avoid suspicious links: Don’t click on links sent via messages outside the official platform.

  • Verify message sources: Watch out for grammatical errors, standardized phrases, and impersonal language.

  • Protect your personal data: Never share sensitive information, such as your card details or authorization codes. Your card is intended for payments only, while you should use your IBAN for receiving funds.

  • Keep conversations on the platform: Avoid moving discussions to other communication channels, where fraud risk is higher.

  • Preserve evidence: Save all messages and contact details to report any fraudulent activity.



What to Do in the Event of Fraud



  1. Contact your bank: Immediately request to block any compromised cards.

  2. Block the attacker’s number: Eliminate any possibility of further contact.

  3. Change your passwords: Update the passwords on your accounts if you’ve entered data on suspicious websites.

  4. Contact the Police: File a complaint and send evidence (screenshots, messages) to our team at [email protected]



Protecting Vulnerable Groups


Children and the elderly are particularly susceptible to phishing attacks and digital fraud. It’s crucial for parents, guardians, and loved ones to stay informed and offer support to help them avoid scammers’ traps. Ongoing education about cybersecurity and consistently applying anti-phishing measures can make a significant difference in safeguarding these vulnerable groups.


At Biklo, we are committed to providing a secure environment for all users. By following the tips and protective measures outlined above, you can greatly reduce the risk of falling victim to fraud and phishing attempts. If you encounter any suspicious situation, contact us immediately at admin@Biklo.com for assistance and to help maintain a safe community.


Protect yourself, stay vigilant, and remain safe online!